AbelCine CourierSupport

Support

AbelCine Courier is a work tool for AbelCine's couriers, installed on company-managed phones.

During a shift

For anything about a job, such as a changed address, a customer who isn't there or items that aren't ready, call dispatch. The app has a Call dispatch button on every job and under Account › Help.

The Help screen in the app (Account › How the app works) explains signing in, taking and delivering jobs, working with no signal and undoing a mistake.

Problems with the app or the phone

If the app won't sign you in, won't sync, or the phone itself has a problem, email itdevsupport@abelcine.com. Say which phone it is (Account shows its name) and what you were doing. Anything you recorded with no signal stays on the phone until it's sent, so nothing is lost while it's being fixed.

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